While there can be times where my co-workers and I are very busy, there are also times where we have time to relax. During this time, work on the “yellow sheet”. The yellow sheet has all the day’ projects that need to be completed by the end of the day. It varies from day to day, but charging the rentals, charging the rental flakes, cleaning and tuning instruments, and feeding the fish are always on the to-do list. But when that’s done, my co-workers jam on the guitar and what not. Most songs are familiar and that makes me curious. So I usually end up asking how to play it, and then they willing show the ropes. It’s like getting a free guitar lesson, but just not that in depth. It’s still pretty cool!
Most retail businesses have times when they receive bursts of customers. That being said, with all of these customers waiting in line, asking for help, or just standing around, it can get pretty hectic. At Dietz Bros, this happens quite often. Unfortunately this can happen at anytime. This happened when I was doing the rentals (I explained these earlier) and I made a. Is take at the cash register and ended up having to void a transaction I had previously processed. There’s nothing wrong with this, but it makes everything more stressful. So just avoid voiding.
The first couple of days was pretty much just understanding how everything works, where everything goes, etc. But yesterday was kind of a rest day because one it was slow in Dietz Bros. land, and two the other employees and I got to jam together. As a musician, all you want to do is better your abilities and better understand music. Knowing I’m learning the guitar, my fellow employee or friend rather (I’m not an employee) taught me a couple of cool riffs on the guitar when playing some blues. Couldn’t be happier – it’s like getting free guitar lessons. I really enjoy working, I mean interning at Dietz Bros.
For the first couple of days, I was on time or early. But on Wednesday, unfortunately, I was late. Already knowing this I went up to my mentor’s office hoping he wouldn’t notice, but like all good business owners, he noticed. But he led me to believe he hadn’t. After our morning briefing – if I can call it that – he said, “I know you’re not an employee, but I need to treat you like one or I wouldn’t be a good mentor. That being said, you need to be on time. Timing is everything. If you’re late to open up shop, then I’ll be late for my lesson and that just throws everything off. Which is not good for the business. It’s better to be five minutes early than five minutes late.” If it’s any consolation, I haven’t been late since!
There is a lot that goes into owning a music shop. But I’m just going to focus on the rentals. Diets Brothers is the place to go if you’re in need of renting an instrument. By kowing that, they hand out numerous instruments for rent. For each instrument that is rented, a form is filled out with all the renter’s information; their address, city, zip code, phone number, credit card # etc. Each form is put into a binder. The most important part the renter fills out is the date they started the rent. This is because from that month on they will be charged a sum of money – depending on the instrument – on that specific date for every month until the rent is over. Here’s the worst part, each day you have to go through the thick binder and look for the date of whatever day it is. When you come across a rent that was started on that day, you charge it – simple right? Well no. The binder is organized alphabetically. This is because if a renter calls and has to change something on the form they previously filled out, we want to be able to access it quickly and change whatever needs to be changed. But for the sake of that happening…well not often, I thought of a new way to organize the binder. I proposed that we organize it by date within each letter of the alphabet. They thought it was a good idea, and now things are easier on the employees…and well me as well because they usually delegate the job to me.