On Wednesday, I spent some time with the people in the front office of the practice. I had no idea how much behind the scenes work went into running a successful practice. I learned a few things.
1. The people at the front desk have to be very familiar with dentistry. It seems obvious now that in order to work at a dental office you need to know about dentistry, but I never really thought about it.
2. There is always something to do. Everyone in the office is constantly working, even when there are no patients there to see the doctor.
3. Insurance is complicated. And boring.
I definitely would not be good at this job and I now have more respect for the people who take on these responsibilities.